FAQs

How can I contact you?

You can contact us by sending an email to shopbearz@gmail.com. We strive to respond to all inquiries within 24 hours.

Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

Can I get a refund on my purchase?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please note that certain conditions apply, so be sure to review our refund policy for more details.

Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that shipping times may vary depending on the destination. We strive to provide accurate shipping estimates during the checkout process.

How long does shipping take?

Shipping times may vary depending on the product and the destination. On average, you can expect your order to arrive within 7-20 business days. Please note that these are estimated delivery times and delays may occur due to unforeseen circumstances such as customs clearance or high demand.

Are your products eco-friendly?

We are committed to offering eco-friendly products whenever possible. We work with suppliers who prioritize sustainability and environmental responsibility. Look for our eco-friendly badges on product listings to identify these items.

Can I track my order?

Yes, you can track your order by using the tracking number provided in your shipping confirmation email. Simply click on the tracking link or visit our Order Tracking page and enter your tracking number to get real-time updates on the status of your shipment.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience and security.

Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. If you are interested in purchasing a large quantity of our products, please contact us at shopbearz@gmail.com to discuss pricing and availability.

What is your refund policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To initiate a return, please contact us at shopbearz@gmail.com. For more information on our refund policy, including exceptions and non-returnable items, please refer to our Refund Policy page.